Shipping policy

BASI Systems Pilates Equipment
Delivery takes 3 - 5 weeks from order. If you are ordering multiple products, we suggest you to contact us by filling out the inquiry form for a more customized solution.
Below products are delivered on a pallet and therefore must have suitable access for van or lorry deliveries.

• Reformer (all types)
• Trapeze Table
• Tower and Combo Upgrades
• Arm Chair Barrel Set

Available delivery options:

• Kerbside
• 1-Man
• 2-Man

Kerbside:

• Pallet deliveries are made to the nearest available kerb
  
• The driver will not enter your premises - The delivery driver will only unload the pallet via tail lift if the pallet fits the lift. Some of our equipment arrives on XL Pallets, which may not be unloaded by the tail lift. In such cases, it's the customer's responsibility to unload the boxes from the truck. Drivers are not permitted to move the delivery into the property so 2 physically capable people must be onsite to take the delivery
• A Kerbside Delivery can be on a specified day, but we are not able to specify the time
• AM/PM deliveries are possible, but at an additional cost - please call us for a quote on 02036337044
• We must be informed prior to the delivery if there is any restricted access for Articulated Lorries, as we can request a smaller van. If we are not informed in advance, the courier will not be able to deliver and you (the customer) will be liable for additional delivery charges
• We can only deliver pallets to
• ground level locations
• on solid surfaces that facilitate pump truck operation
• on flat ground or gentle inclines

1-Man:
Our 1-Man delivery option will provide you with the delivery of your product (no assembly). 
Please note: a physically capable person will be required to help lift equipment into position on the installation and delivery day. 

• 1-Man delivery is only available on a quote basis, please call us for a quote on 02036337044

2-Man:
Our 2-Man delivery options will provide you with the delivery of your product (no assembly). No additional help is required. 

• 2-Man delivery is only available on a quote basis, please call us for a quote on 02036337044

Small Equipment
Deliveries are dispatched within 1 - 2 working days after order is placed. We use "signed for" courier services such as DPD, DHL or Royal Mail, delivered next day or within 2 days. (Please allow more time for delivery in UK Highlands & Islands.)  
Cost for small equipment is £7 / item (This is the baseline to be used for Returns in case of Free Shipping)
Occasionally, we may deliver the goods in several consignments but if this is the case we will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.
Failed Deliveries
For small equipment and leggings, Courier will attempt delivery twice. If you have not left an instruction and you are out when the delivery is attempted, the courier will leave a card with the depot's number for you to arrange a redelivery. If you do not call, the courier will automatically try to deliver again within 3 days, if you are out again at the time of redelivery the parcel will be returned to us as undeliverable. To prevent this from happening, we advise you to; a) use a delivery address where there will be someone during the day b) assuming it is safe, leave us a delivery instruction in the "Delivery Instructions" box during checkout. We reserve the right to charge-back for delivery at cost (if you still require the goods after a failed delivery) or in the event you wish to have a refund, to refund you less the actual amount paid by us for carriage.
 For larger equipment, carrier will nominate a delivery date, which will be communicated to you.
Order Confirmations
Upon submitting an order using our automated shopping basket system you will receive an E-Mail order confirmation; you may also print your order confirmation at the end of checkout and can log back in to reprint it at a future date. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. In the unlikely event of us being unable to fulfil your order or part thereof, (due to having sold out of a selected item), or there is an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as your payment was made.
VAT
The prices shown on the product pages include UK VAT (ex-VAT prices are in brackets, where applicable) at a rate of 20%.